How the Liqaa AI Chatbot Works
How the Liqaa AI Chatbot Works
Liqaa includes a built-in AI chatbot that automatically answers visitor questions based on your website content and configured knowledge.
How It Learns
After you verify your domain, Liqaa crawls your website and indexes the content. The AI uses this content to answer visitor questions accurately.
What the AI Can Do
- Answer FAQs — Common questions about your product, pricing, features
- Guide visitors — Help visitors find the right page or resource
- Collect info — Gather visitor details before routing to a human agent
- Multilingual — Responds in the language the visitor uses
What the AI Cannot Do
- Make commitments or promises on your behalf
- Access external systems or databases
- Handle complex negotiations or complaints
Human Handoff
When the AI can't answer a question or the visitor requests a human:
- The conversation is automatically routed to your inbox
- Your team receives a notification
- The full conversation history is preserved
Customizing AI Behavior
In Dashboard > Messenger > AI Settings, you can:
- Set the AI's name and personality
- Add custom instructions (e.g., "Always recommend our Pro plan")
- Configure when to hand off to humans
- Enable/disable AI for specific pages
Tips for Better AI Responses
- Keep your website content clear and well-structured
- Add a comprehensive FAQ page
- Update your content regularly
- Review AI conversations periodically to improve accuracy