Connecting Channels & Integrations

Connecting Channels & Integrations

Overview

Liqaa supports multiple communication channels. All messages arrive in your unified inbox, so your team manages everything from one place.

Telegram

Connect a Telegram bot to receive and reply to Telegram messages.

1. Create a bot via @BotFather on Telegram
2. Copy the Bot Token
3. Go to Messenger > Settings > Channels > Telegram
4. Paste the bot token and click Connect
5. Your bot is now live — messages go to your Liqaa inbox

Tips:

• Set bot commands (/start, /help) via BotFather for better UX
• The AI responds to Telegram messages just like widget messages

Email

Receive support emails directly in your Liqaa inbox.

1. Go to Messenger > Settings > Channels > Email
2. Liqaa provides an inbound email address (e.g., support@inbox.liqaa.id)
3. Set up email forwarding from your support email to this address
4. Or configure your domain's MX records for direct delivery

Amazon SES Integration:

• For high-volume sending, connect your own SES account
• Go to Settings > Email > SES Configuration
• Enter your SES region, access key, and verified domain

WhatsApp (WABA)

Connect your WhatsApp Business Account for WhatsApp messaging.

1. Go to Messenger > Settings > Channels > WhatsApp
2. Follow the WhatsApp Business API setup wizard
3. Connect your Meta Business account
4. Select or create a WhatsApp phone number
5. Verify your business

Requirements:

• Meta Business Manager account
• Verified business
• Dedicated phone number (not used with regular WhatsApp)
• WhatsApp Business API approval

Domain Verification

All channels benefit from domain verification. Verify your domain in Settings > Domains to:

• Enable AI auto-crawling
• Remove unverified warnings
• Unlock full email integration

Channel Status

Check the status of each channel in Settings > Channels:

• Connected — Active and receiving messages
• Pending — Awaiting verification or approval
• Error — Configuration issue (click to see details)