Domain Verification Guide
Domain Verification Guide
Why Verify Your Domain?
Domain verification proves you own the website where Liqaa is installed. It enables:
- AI auto-crawling of your website content for the knowledge base
- Branded widget without "unverified" warnings
- Email channel integration with your domain
- Security — prevents unauthorized widget usage on other sites
Step 1: Start Verification
- Go to Messenger > Settings > Domains
- Click Add Domain
- Enter your domain (e.g.,
example.com) - Liqaa generates a unique verification code
Step 2: Add DNS TXT Record
Add a TXT record to your domain's DNS settings:
| Field | Value |
|---|---|
| Type | TXT |
| Host/Name | _liqaa-verify |
| Value | liqaa-verify=abc123xyz (your unique code) |
| TTL | 3600 (or default) |
Where to add this:
- Cloudflare — DNS > Records > Add Record
- Namecheap — Domain List > Advanced DNS > Add New Record
- GoDaddy — DNS Management > Add > TXT
- Niagahoster — Kelola Domain > DNS / Nameserver
Step 3: Verify
- Return to Messenger > Settings > Domains
- Click Verify next to your domain
- Liqaa checks for the TXT record
Propagation Time
DNS changes can take 5 minutes to 48 hours to propagate worldwide. If verification fails:
- Wait 15–30 minutes and try again
- Use dnschecker.org to check if your TXT record is visible
- Make sure there are no typos in the record name or value
Troubleshooting
- Record not found — Double-check the host is `_liqaa-verify` (with underscore)
- Multiple TXT records — That's fine, you can have many TXT records on a domain
- Subdomain — If your site is `shop.example.com`, verify `shop.example.com`
- CNAME conflict — Some DNS providers don't allow TXT + CNAME on the same host; use a subdomain approach