Managing Conversations in Liqaa

Managing Conversations in Liqaa

Inbox

All incoming conversations from the widget, Telegram, and other channels are collected in the Inbox. You can see conversation status: new, active, or resolved.

Replying to Messages

1. Click a conversation in the inbox list
2. Type your reply in the message field
3. Press Enter or click the Send button

Useful Features

• Assign — Assign a conversation to a specific team member
• Labels — Tag conversations with labels (e.g.: Sales, Support, Bug)
• Notes — Add internal notes not visible to visitors
• Rating — View star ratings and comments from visitors

Multi-Channel

Conversations from the website widget, Telegram bot, and WhatsApp all arrive in the same inbox. Your team can manage all channels from one place.