Getting Started with Liqaa

Getting Started with Liqaa

What is Liqaa?

Liqaa is an AI-powered messenger platform that adds live chat, automated AI responses, and multi-channel messaging to your website. It combines a customizable chat widget, a smart AI assistant trained on your content, and a unified inbox for your support team.

Key Features

• AI Chatbot — Answers visitor questions automatically using your knowledge base
• Live Chat — Your team can take over conversations anytime
• Multi-Channel — Support via widget, Telegram, Email, and WhatsApp from one inbox
• Knowledge Base Training — AI learns from your website content automatically
• Analytics — Track visitor engagement, satisfaction scores, and response times
• Team Collaboration — Assign conversations, add notes, and manage roles

First Steps

Follow these steps to get Liqaa running on your site:

1. Create your Kinexa account at kinexa.id and activate the Liqaa module
2. Install the widget on your website — just one line of code before </body>
3. Verify your domain so the AI can crawl your website content
4. Configure your AI persona — choose a name, personality, and custom instructions
5. Train the AI by letting it crawl your website or uploading knowledge base articles
6. Invite your team and assign roles (Owner, Admin, Agent)
7. Test it — open your website and start a conversation with the widget

What's Next?

• Read the Widget Installation Guide for platform-specific instructions
• Learn about Training AI with Knowledge Base to improve AI accuracy
• Set up Team Roles for your support agents