Connecting WhatsApp Cloud API

The official WhatsApp Cloud API (by Meta) lets you message customers at scale with verified templates — the compliant choice for Indonesian businesses.

Prerequisites

A Meta Business account
A phone number not currently used on the regular WhatsApp app
A verified Facebook Business and display name

Setup Steps

Go to Integrations → WhatsApp Cloud API
Click Connect and log in with your Meta Business account
Select your WhatsApp Business Account and phone number
Kinexa stores the Phone Number ID and access token securely

Message Templates

Outside the 24-hour customer service window you can only send approved templates:

Create templates in Integrations → Templates
Submit for Meta approval (usually minutes to a few hours)
Use approved templates for invoices, reminders, and OTPs

Webhooks

Kinexa automatically configures the webhook so inbound replies appear in Liqaa or Mitra in real time.

Costs

Meta charges per conversation. Review the latest Indonesia conversation pricing in your Meta Business dashboard.