How Liqaa Connects: Website, WhatsApp, WABA & Email

One assistant, every channel

Liqaa meets your customers wherever they are and brings every conversation into a single inbox. You set it up once; the same assistant and knowledge base answer everywhere.

1. Your website (1 line of code)

Add the widget to any website — no plugin, no framework required. Copy the snippet from Dashboard → Widget and paste it before the closing </body> tag:

<script src="https://api.liqaa.id/widget.js"
  data-widget-key="wk_YOURKEY"
  data-color="#2563eb">
</script>

The chat bubble appears instantly and adapts to mobile and desktop. Works on WordPress, Shopify, Wix, custom HTML, and single-page apps.

2. WhatsApp (via Nidaa gateway)

Connect a regular WhatsApp business number through Nidaa, Liqaa's WhatsApp gateway. Messages your customers send on WhatsApp are answered by the same assistant, and land in the same inbox as your website chats. Ideal for small teams that already use a WhatsApp number.

3. WhatsApp Business API (WABA)

For scale and the green verified badge, connect the official WhatsApp Business API. You get message templates, broadcasts, and higher throughput. When configuring, enter your Phone Number ID (not the WABA ID). See "WhatsApp vs WhatsApp Business API" for how to choose.

4. Email hand-off

Conversations that need human follow-up are forwarded to your team's email, so no lead is lost — even outside working hours.

5. Kinexa Mitra (CRM)

Every chat is logged to the contact's timeline in Kinexa Mitra. When a visitor is identified, the assistant can reference their deal stage and answer more personally. Replies your agents send in Mitra appear back in the visitor's widget.

Unified inbox

Website, WhatsApp, and WABA conversations all arrive in one place. Your agents don't switch apps, and reporting is consolidated.

Security

All data is stored on servers in Indonesia and handled in line with UU PDP No. 27/2022. See "Data Privacy & UU PDP Compliance in Liqaa".