Enabling Two-Factor Authentication (2FA)

2FA protects your account even if your password is stolen.

What You Need

An authenticator app such as Google Authenticator, Authy, or Microsoft Authenticator on your phone.

Setup Steps

Go to Settings → Security → Two-Factor Authentication
Click Enable 2FA
Scan the QR code with your authenticator app
Enter the 6-digit code shown in the app to confirm

Save Your Backup Codes

After enabling, Kinexa shows one-time backup codes. Store them somewhere safe — they let you log in if you lose your phone.

Logging In With 2FA

After your password, you'll be asked for the current 6-digit code. The code changes every 30 seconds.

For Organizations

Admins can require 2FA for all members under Settings → Security → Policies — strongly recommended for teams handling financial or customer data.

Troubleshooting

Codes rejected? Check your phone's clock is set to automatic — time drift breaks codes
Lost your phone? Use a backup code, then re-enable 2FA on a new device