Managing 2FA Backup Codes

Managing 2FA Backup Codes

Backup codes are emergency one-time passwords you can use when you cannot access your authenticator app (e.g., lost phone, app reinstalled).

What Are Backup Codes?

• You receive 10 backup codes when you first enable 2FA
• Each code is an 8-character alphanumeric string (format: XXXX-XXXX)
• Each code can only be used once
• Codes are case-insensitive

Using a Backup Code

1. On the 2FA verification screen during login, enter a backup code instead of the 6-digit authenticator code
2. The code will be marked as used and cannot be reused

Regenerating Backup Codes

If you have used most of your backup codes or suspect they have been compromised:

1. Go to Account Settings > Security
2. Click Regenerate Backup Codes
3. Enter your password to confirm
4. New codes will be generated — all old codes are invalidated

Storing Backup Codes Safely

• Print them and store in a secure location
• Save them in a password manager
• Do NOT store them in plain text on your computer or email
• Do NOT share them with anyone