Invoice Not Sent to Client Email

Invoice Not Sent to Client Email

Basic Checks

1. Correct client email? — Check on the contact detail page
2. Valid email domain? — Make sure there's no typo (e.g.: gmal.com)
3. Check spam folder — Ask the client to check their Spam/Junk folder

Possible Causes

1. Email provider blocking

• Some strict providers block emails from new domains
• Solution: ask the client to whitelist the kinexa.id domain

2. Daily email quota exceeded

• The Starter plan has a daily email sending limit
• Upgrade to the Business plan for higher quotas

3. SMTP connection issue

• Contact our support team if the issue persists

Alternatives

• Download the invoice as PDF and send manually
• Copy the invoice link and send via WhatsApp/chat