Creating Field Service Work Orders
Creating Field Service Work Orders
A field service work order captures a job to be done at a customer's location.
Creating a Work Order
- Go to Ider → Work Orders → + New WO
- Select the customer and service location (with map pin)
- Describe the issue/service (e.g. "Service AC tidak dingin")
- Set priority and a preferred time window
Service Details
- Type — installation, repair, maintenance, inspection
- SLA — response/resolution target based on the service contract
- Required parts — items the technician should bring
From Multiple Channels
Work orders can come from:
- A customer call logged by your team
- The Liqaa/Mitra inbox
- A recurring maintenance schedule (PM contracts)
Statuses
New → Assigned → On the way → In progress → Completed → Closed
Attachments
Add photos of the problem and any documents so the technician arrives prepared.
Tip
Capture an accurate address and map pin up front — it drives dispatch routing and reduces wasted travel.