Dispatching Technicians & Route Optimization

Dispatching Technicians & Route Optimization

Dispatch matches jobs to technicians efficiently.

Assigning a Technician

1. Open the Dispatch Board
2. See unassigned work orders and technician availability
3. Drag a job onto a technician, or use Auto-Assign by skill, location, and workload

Considerations

Ider suggests assignments based on:

• Skill match — technician qualified for the service type
• Proximity — nearest available technician
• Current load — balance jobs across the team

Route Optimization

For technicians with multiple stops, Ider orders the day's jobs into an efficient route, reducing travel time and BBM cost. View the route on the map.

Live Tracking

See each technician's location and status in real time, and give customers an accurate ETA.

Rescheduling

Drag a job to a different time or technician; the customer is automatically notified of the new window.

Tip

Leave buffer time between jobs for travel and unexpected delays so the schedule stays realistic.