Capturing Proof of Service & SLA Reports
Capturing Proof of Service & SLA Reports
Proof of service closes the loop on every job and supports billing.
On-Site Completion
Via the Kinexa App, the technician:
- Marks the work order In Progress on arrival
- Records work done and parts used
- Captures photos (before/after) and notes
- Gets the customer signature on the device
Service Report
A completion report is generated automatically with timestamps, technician, parts, and photos — emailed/WhatsApped to the customer.
Parts & Billing
Parts consumed deduct from technician/van stock and flow into the invoice, so customers are billed accurately for labor and materials.
SLA Tracking
Ider measures each job against its SLA:
- Response time (assignment → on the way)
- Resolution time (start → completed)
- % of jobs meeting SLA
The SLA report highlights breaches so you can improve.
Tip
Make before/after photos mandatory — they reduce disputes and double as a quality record.