Activity Timeline — 2-Way Sync Between Chat and CRM

Activity Timeline — 2-Way Sync

Liqaa's Activity Timeline creates a seamless connection between your chat widget and Kinexa Mitra CRM. Every interaction is automatically logged and synchronized in both directions.

What is 2-Way Sync?

• Chat → CRM: Every conversation from the widget automatically appears in the contact's timeline in Kinexa Mitra
• CRM → Chat: When an agent replies in Kinexa Mitra, the response appears in the widget for the visitor

Benefits

• Complete context: See full conversation history in CRM without switching tools
• No missed messages: All interactions logged in one place
• Better collaboration: Sales and support teams share the same contact history
• Faster response: Reply from either platform — the customer sees it everywhere

How It Works

1. A visitor sends a message via the Liqaa widget
2. The message appears in:

- Liqaa inbox (for agents)

- Kinexa Mitra contact timeline (for CRM users)

1. An agent replies in Kinexa Mitra
2. The reply appears in the widget for the visitor
3. The visitor responds — back to CRM timeline

Availability

Activity Timeline 2-way sync requires Pro tier or above with Kinexa Mitra connected.